Mood Support

 

Mood Support

Need a hand? Email us at duongbaphuc@gmail.com and we'll reply within 2 working days. Please tell us your phone model, your app version (Profile › About) and what happened.

Common questions

How do I restore Premium on a new phone? iPhone: open Mood › Profile › Premium › Restore Purchases, signed in with the same Apple ID you used to buy. Android: sign in to the same Google account, then open Profile › Premium › Restore purchase.

How do I cancel my subscription? Subscriptions are billed by Apple or Google, so you cancel them there. iPhone: Settings › [your name] › Subscriptions › Mori. Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Mori. Premium stays on until the end of the period you paid for. Deleting the app does not cancel a subscription.

Can I get a refund? Refunds are handled by the store you paid. iPhone: reportaproblem.apple.com. Android: Google Play › Order history.

The sound stops when my screen turns off. On Android, open Settings › Apps › Mori › Battery and choose Unrestricted. On both systems, check that the sleep timer is off or set to the length you want.

How do I play sounds without a connection? With Premium, tap ⋯ on a sound and choose Download. Saved mixes are kept on your phone automatically. You'll find everything in Library › Downloads and Library › Mixes.

What is Ambient? Ambient plays white, pink or brown noise and nature sounds on their own, without a track. Pick sounds, set each volume, add a timer, and save the blend as a mix.

How do I delete my account and data? In the app: Profile › Account › Delete account. This removes your account, saved mixes and favourites from our servers. You can also email duongbaphuc@gmail.com from the address linked to your account and we'll delete it within 30 days.

I found a bug or have an idea. We'd love to hear it. Email duongbaphuc@gmail.com with a screenshot if you can.

Policy Mori Healing Sounds

 

PRIVACY POLICY FOR Mori Healing Sounds

Effective Date: September 12, 2026

Welcome to Mori Healing Sounds ("we," "our," or "us"). We are committed to protecting your personal privacy while providing you with a soothing and relaxing audio experience. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

To provide, improve, and personalize our services—including ambient sound streaming, subscription management, and advertising—we collect limited information as described below:

A. Information Collected Automatically via Third-Party Services

We do not directly collect or store your personally identifiable information on our own servers. However, we integrate trusted third-party SDKs to facilitate monetization, analytics, and subscription features:

• Google AdMob (Advertising): AdMob may collect and process device identifier data (such as Advertising ID / GAID), IP address, app interaction data, and device information to display personalized or non-personalized advertisements.

• Google Play In-App Billing (Subscriptions): Purchases and recurring subscriptions are handled securely through Google Play. We do not receive or store your credit card, bank account, or financial details. Google Play provides us only with transaction tokens and subscription status to grant access to premium healing sounds.

B. Audio & Device Usage Data

Our app provides soothing audio tracks, white noise, and soundscapes. We may collect non-personal, anonymous diagnostic or usage data (e.g., sound playback preferences, crash logs) to optimize audio streaming performance and fix technical bugs.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Premium Content: Validating your subscription status via Google Play Billing to unlock paid healing sounds and features.

• To Display Advertisements: Serving free users with banner, interstitial, or rewarded ads powered by Google AdMob.

• To Improve App Functionality: Analyzing app usage trends and crash reports to ensure seamless audio playback.

• Compliance & Security: Preventing fraudulent transactions and complying with legal obligations under Google Play Developer Policies.

3. Third-Party Services & Links

Our app uses third-party services that have their own privacy policies governing data handling:

• Google Play Services: https://policies.google.com/privacy

• Google AdMob: https://policies.google.com/technologies/ads

4. Subscriptions & Billing

• All subscription purchases (e.g., weekly, monthly, or yearly premium access) are processed exclusively through Google Play Store.

• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.

• Users can manage or cancel their subscriptions at any time via their Google Play Account Settings.

5. Children's Privacy

Our application is intended for general audiences looking for sound relaxation, stress relief, and wellness. We do not knowingly collect personal identifiable information from children under the age of 13. If you believe your child has provided personal information through our app, please contact us so we can promptly delete it.

6. Data Retention & Deletion

Since we do not host user user accounts or store personal identification data on external servers, no personal data deletion request is required. You can revoke advertising ID tracking directly through your device settings (Settings > Privacy > Ads).

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Changes are effective immediately upon posting in the app or on the store listing.

8. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy, please contact us at:

• Email: duongbaphuc@gmail.com

Policy Cookie Crush

 

PRIVACY POLICY - COOKIE CRUSH

We operates the Cookie Crush mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (e.g., if you sign in via Google Play Games or Facebook to save game progress).

• Usage Data: We may collect information on how the Service is accessed and used. This includes information such as your device's Internet Protocol address (e.g. IP address), device type, operating system version, unique device identifiers, and other diagnostic data.

• Cookies and Storage Data: We use local storage on your device to save your game progress, settings, and high scores.

2. Advertising and Analytics (Third-Party Services)

To support our game, we may display advertisements and use third-party analytics tools. These third parties may collect information sent by your device:

• Google Play Services

• AdMob (for serving in-game advertisements)

• Firebase Analytics (for understanding player engagement and game performance)

These third-party service providers have their own Privacy Policies addressing how they use such information.

3. Children's Privacy

Our Service is designed for a general audience. We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us so that we can take necessary actions.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: duongbaphuc@gmail.com

 

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